All discounts and promotions must be submitted online, at time of purchase in the correct field and may NOT be combined with any other sale promotions and/or closeouts and/or prior purchases (this includes tier pricing). All tier pricing, promotions and discounts must be accompanied with the minimum required and expire at 11:59 pm eastern standard time of the date stated. If for whatever reason our web site allows two forms of discounts to be processed on the same order, you the customer, gives us the right without any notification to correct this problem. From the two discounts you will receive the better applicable discount.
Being this site is NOT an up to date inventory. If an item is not in stock at the time of shipping and the subtotal drops below the $75 minimum in order to use the free shipping promotion. We will contact you to find out if you would like a replacement to keep the minimum required or to pay the shipping fee. We will not issue free shipping on any orders that don't meet the requirements.
All online deals / daily deals / tiered pricing / promotional codes cannot be combined or credited to / with invoiced, shipped, completed or previous orders.
All promotional codes and discounts are not applicable to shipping costs.
Any form of “Free upgraded shipping” applies to the Continental USA ONLY.
Due to the fact that some of the merchandise is seasonal, actual shipping time is contingent upon availability of merchandise and credit verification. Our real inventory is not synced with our online store so items may not be available at the time of purchase. In the event of delays, every effort will be made to contact you via email or phone.
All orders must have a valid phone number and e-mail address in order to be processed. Completed orders are shipped within 72 business hours.
If an item is not available you will be notified by E-mail or phone and will have 3 options
1) Keep on back-order.
2) Substitute for another item.
3) Have it removed from the order.
E-mails or Messages that go unanswered will be taken as if they should be kept on back-order and will be held up to 30 days and then canceled, unless specified otherwise. When the item does become available it will be shipped and you will be charged. If you wish to cancel an order please E-mail us at Support@Legaacy.com, or call us at (877).534.4229 x 101
If an order will be split in to multiple shipments due to a portion of it being on back-order, and Priority or UPS was chosen as the shipping method. You will be charged only once and should appear on the first invoice. Once any item of the order is invoiced there are no refunds for shipping charges.
Due to constant updating, we are not responsible for item descriptions that are not mentioned. If you are looking for a specification please E-mail or call us at our toll free number and ask for assistance. Be aware that labeling and packaging can change seasonally. We are not responsible for any misleading if the packaging has changed from season to season. Custom made items including embroidery, letters or of the same nature are not returnable.
Orders of $75 and above receive an OPTION of free shipping with promo code and can take up to 7 days to be received, once shipped.
The carrier choices we offer are USPS or UPS (occasionally DHL, FedEx and others). Shipping rates are generated by total weight plus handling. Shipping times are approximate and we do not take responsibility for guaranteed delivery dates.
The carrier choices we offer are USPS or UPS.
The carrier choices we offer are USPS or UPS. Shipping rates.
We have the right to choose which shipping carrier we use to ship out your order without the notification and approval of our customers, unless specifically paid and instructed otherwise.
Completed orders are generally shipped out 2:00pm Mon - Thurs. Orders that come in after these times will be considered like they came in on the following business day, and will be shipped out accordingly. (Sometimes we will have a second pick up and your order may be shipped out even after the times stated above.)
Once your order is shipped, you will be E-mailed a conformation and tracking number through one of the following carriers, STAMPS.com, USPS.com, UPS.com, FED-EX.com or Streamliteinc.com (Please be aware that it may turn up as spam.) Once you receive an invoice number it is too late to change the order and will be considered as shipped, and must go through the return process.
Due to fraud, orders going to a PO Box may be held up to 48 hours before being shipped.
If a customer places two or more orders that are going to the same person and destination, while they are both still in the “process” stage. We will ship them in one package as oppose to each one individually unless otherwise indicated.
In order to keep our convenient free shipping, multiple items may be packaged loosely or in one items original casing. Larger orders may ship in separate lighter weight shipments to keep cost as low as possible.
If you ship your order to any type of third party, (example: any shipping centers like UPS, Fed Ex, hotels, Businesses or any C/O third party etc.) we are not responsible for any packages/items that are missing or damaged once they/the third party has accepted it. We will not exchange or refund the order/items.
Packages that are requested to “leave at front door” or “no signature required”:
Regarding orders where customers ask us for packages to be left at the door or on the porch if nobody is home. This will be up to the delivery person, to decide if “to” or “not to” leave due to responsibility issues. In a case where a customer asked to leave it at the door or on the porch and it was indeed left there. We are not responsible to replace the order if anything should happen to it. It is the customers responsibility to deal with the shipping carrier on left packages when they had authorization to do so.
Have a gift card? please email us at Support@Legaacy.com. Your first invoice will not show the credited amount. The credit will only be applied on your final invoice, which you will receive, when you get your package. A valid credit card must be accompanied with the order so that if there were to be a remaining balance it can be applied accordingly.
In order to return, you must get a phone or E-mail authorization.
We are not responsible for any return shipping charges unless damaged upon opening and with an authorization.
All unopened items (excluding *special orders) have a 14 day conditional money back guarantee*, from the invoice date.
All opened items are none refundable, unless found to be defective upon opening. If so, (with an authorization) please ship them back to: Legaacy (defective) 1210 Avenue J Brooklyn, NY 11230. We are not responsible for return shipping unless defective upon opening. Orders cannot be canceled once an invoice has been generated.
We do not take any responsibility on creased, bent or ripped packaging. As long as the item that they contain looks like new and in tact.
There are no returns or exchanges on all open items such as hair accessories, wigs, watches, jewelry, snoods, clothing or any related items once the approaching holiday begins.
The customer is responsible for all shipping costs incurred when sending back any items. We recommend adding delivery confirmation and/or signature confirmation to all return packages as Legaacy.com is not responsible for any packages lost in the mail stream. It is the customer's responsibility to research any lost package shipped back to Legaacy.com that may have been lost in the process of return.
Items Excluded From Returning or Exchanging: Panties, Bras, Leotards or Stockings that have been tried (Please note, due to federal laws and for the health of our customers and staff, we are unable to issue refunds on any of the above that have been tried on.)
Items with tags removed.
Must be free of human & animal hair.
Items that have stains.
Items not returned in original packaging or in some way that it cannot be resold.
Special orders are final sale. (If the phrase "*Special order" is found anywhere on an item's page, this signifies the item is not returnable.)
*Service fee (conditional money back): All returns and exchanges will be charged a service fee of $8.95. If the original shipping has been paid by the customer, or the items are exchanged at any of our locations the fee will be waived. Any shipped orders that come back to us because of being denied, sent back due to nobody being at the ship too location, supplying us with the wrong address, or unclaimed at the post office will also be subject to a $8.95 fee. We are not responsible for packages that are unclaimed after 30 days after returning to us due to any of the above restocking fee claims. All Shipping fees and return shipping fees are not refundable. There is no fee for orders that are picked up from our store. Orders $150.00 and above are subject to a 20% restocking fee on the returned merchandise.
Legaacy makes an effort to ensure the accuracy of the information we provide, and has the right to cancel any order without any reason as we see fit. We are not responsible for availability, typographical errors, technical inaccuracies, product pricing errors or omissions. Legaacy has the right to cancel any orders placed for any product listed at an incorrect price or shown with incorrect information, whether due to typographical error or otherwise and whether or not your order was accepted or your credit card charged. Upon any such cancellation, if your credit card has already been charged for the purchase, Legaacy will promptly issue a full credit to your account.
.***IN STORE POLICIES*** 30% SALE ITEMS AND ABOVE ARE FINAL SALE.25% SALE ITEMS AND BELOW HAVE 1 DAY FOR RETURN OR AN IN-STORE CREDIT / EXCHANGE WITH RECEIPT ONLY. (*) A receipt is required for all returns and exchanges.(*) Unworn & unopened merchandise may be returned to either of our locations with tags attached, exactly how it was purchased, within 7 calendar days for a full refund or 14 days for an exchange. *(Not applicable during holiday periods.) (*) Dirty clothing cannot be returned or exchanged. (*) All promotions must be given at the time of purchase. (*) Coupons, Chessed dollars, Penguin card & promotions are not combinable with sale items, specials or any other promotions. (*) Sale items are sold AS IS and are FINAL SALE. (*) Refunds are issued in the form of original payment only, except Chessed dollars/Chasdei Chana which are refunded with a store credit. (*) All returns and exchanges without a receipt are subject to a 10% restocking fee. (*) Regular priced Gifts can be exchanged within 14 days of purchase and must be in original condition with tags attached *(Not applicable during holiday periods.).(*) Customized items must be prepaid & are final sale. (*) All returns, exchanges & store credits must be made before any approaching holiday begins. (*) Due to the nature of Hair Accessories, Jewelry & Beaded/Jeweled items, they do not include a warranty; if they break we are not responsible. (*) Layaway's are held up to 30 Days only, after 30 days, all deposits will be forfeited and the items will be put out for sale. We are not responsible to notify customers regarding their layaway's.(*) Returned checks will incur a $15 processing fee & balance must be paid with cash or credit card.(*) We reserve the right to change the store policy at any time.